Returns & Warranty
Returns & Warranty
Every CRWN Infinity device is quality-checked before dispatch. If a device does not perform as it should, we will replace it.
Faulty Devices
We accept exchanges on devices that do not function correctly. To assess a claim we ask for a short video showing the fault, which allows our team to identify the cause and dispatch the correct replacement without delay.
How to Make a Claim
- Record a short video demonstrating the fault.
- Email the video together with your order number to service@crwninfinity.com.
- Once the fault is verified, a replacement is dispatched within one week.
Please raise a claim as soon as you notice a fault. Keeping the original packaging helps us process the exchange faster.
Return Postage
Where the fault is ours or the device is defective, return postage is covered by us. In all other cases return postage is the customer's responsibility.
Change of Mind
For health and hygiene reasons, devices that have been opened or used cannot be returned for change of mind. Unopened devices in their original condition may be discussed with our team on a case-by-case basis.
Counterfeit Protection
Exchanges apply to genuine CRWN Infinity devices purchased through authorised channels. We recommend verifying the security code on our Authentication page when your order arrives, as counterfeit devices cannot be supported.