Contact
Questions about a flavour, an existing order, or how to tell a genuine device from a fake? The CRWN Infinity team answers directly — no ticket queue, no bots.
How to reach us
- Hours
- Monday – Saturday, 9:00 AM – 6:00 PM (AEST)
- Messages sent outside these hours are answered the next business morning.
Before you write in
Three things are answered faster by a page than by a person:
- Delivery times by state — see Shipping & Delivery.
- A device that is not performing correctly — the replacement process, including what to send us, is on Returns & Warranty.
- What a flavour actually tastes like — every flavour in the range lists its own profile on All Flavours.
Where to buy
This is the brand site — we do not sell from here. Devices are sold through our authorised Australian store; buying outside authorised channels is the most common reason people end up with a counterfeit.